Here you can find the answers to the most frequently asked questions about TRUE BEADZ processes!
What's TRUE BEADZ Live Event?
Live Event is a specific period of time when you can enjoy exclusive Live beads and place orders for MTO items. The dates of the upcoming live event are announced on truebeadz.com and social media in advance.
Where do Live Events take place?
What are Live Beads?
Live beads are the beads you can buy from live photos. That means you are choosing exactly the bead you will receive. They do also have a description with colour names and a note whether they can be MTO.
I go to Live and MTO sections of the website but there are no prices!
Prices only become visible at the time of event, before that Live and MTO sections remain in catalogue mode.
What are the shipping costs?
Consolidated shipping is free during Live Events.
What time does Live Event start for me?
We normally specify Event time in Moscow time zone. Since there are many different time zones, please use a time zone converter like timezonewizard.com or similar to find out what time it is for you. And don't forget to set your ararm!
We use MTO for MadeToOrder items. That means that beads/dangles are not in stock but will be made after you place your order. So the production will start after the order is placed. That is the reason why MTO needs additional time, that is the production time.
What can be MTO?
There is a page on our website named MTO with the list and pictures of all designs that can be MTO, you can choose from those designs (cz, blossom, flakes etc.) and you can also choose the colour from the colour chart (please visit a special page for colour charts on our website). The prices become visible during live website events.
When can I buy MTO?
MadeToOrder option is not available all the year round. We only open it during the live events on our website, so you have 3 to 7 days to place your order. The dates of the events are announced on the website and social media ahead of time.
What is a customer card at TrueBeadz?
True Beadz Customer card used to be a physical card with a special number on it. At the moment we ran out of physical cards, but use a virtual promocode instead. A promocode will be sent to you after you place your first order
How do I use the Customer card?
The code you have (sent to you in a message or embossed on your card) will automatically give you a discount when shopping on our website truebeadz.com
Once you have all the needed beads in your cart, please look for a PROMOCODE field, type in your code in that field, click APPLY and you will see the total amount has changed after the discount was applied. All that is done BEFORE you are transfered to PayPal.
Are there any limits?
No, you can always use your card for all orders you place via our website.
What other discounts can be applied?
From time to time we will provide special discount codes for certain occasions. Each code will have own rules/limits. Please mind that for one order you can only use one code.
I forgot my code, what do I do?
If you placed orders before but don’t have/ forgot/lost your customer code, don’t hesitate to contact us!
Do you have a welcome code?
If you are ready to place your very first order, we now have a welcome code too! Please contact us via Facebook or subscribe to @truebeadz on the Instagram to get yours.
Is my order being processed?
Photos of “ready to go” orders are posted in Instagram and Facebook Stories. If you see that something that looks like your order has a mistake in it, please contact us immediately, before the package is sent out. If your order was not featured in Stories, don’t worry, it is in progress now and will be sent out soon.
How do I know my tracking number?
Once your order is sent out the tracking number is sent to you via PayPal. You will receive an email ( usually works fine but sometimes doesn’t go through) and you can find the tracking in your PayPal transaction.
How soon shall I receive the tracking number?
Trackings are sent out MANUALLY so please give it some time. This is how it works: we go to the post office, send out the packages, receive trackings, come back home, attach tracking papers to printed orders, take photos and only after that update every PayPal transaction with the tracking number to let you and PayPal know the order is on the way. Usually it takes one extra day. If you see a post that packages were sent out, you should have the tracking number in a couple of days.
How do I track my package?
What if the status of my tracking hasn't updated for a long time (3 weeks and more)?
Please send a message to firstname.lastname@example.org mentioning your order number/tracking number and we will issue a claim to speed up the process.
What's a Birthday treat from TRUE BEADZ?
Every year you can enjoy a one-time 20% discount on all TRUE BEADZ products 1 week before and 1 week after your birthday. Just fill in your name, email address in dd/mm/yyyy format here and receive a special code!
Is it a one-time or annual offer?
It's an annual offer, that means every year you will receive a new one-time codе prior to your birthday.
I've lost my Birthday code, what do I do?
Don't worry, we keep the list of all codes so if you lost yours, please email us at email@example.com and we will send you a reminder.
If you feel there's something else we should cover, please don't hesitate to email us at firstname.lastname@example.org